Privacy Policy

MLAN Services, a sole trader registered in Belgium under VAT number BE1007476345, with its registered office at Mutsaardplein 2, 1850 Strombeek-Bever, is the controller of your personal data. Contact: info@mlanservice.be — 0491 12 02 33

We only collect data that you voluntarily provide to us: • First and last name • Phone number • Email address • Job site address (if provided) • Content of WhatsApp messages or incoming emails We do not collect sensitive data (health, political opinions, etc.).

Your data is processed for the following purposes: • Responding to your quote or intervention requests • Scheduling and confirming appointments • Sending documents related to our services (quotes, invoices) • Complying with our legal and accounting obligations Legal basis: performance of a contract (Art. 6.1.b GDPR) and legitimate interest (Art. 6.1.f GDPR).

We retain your data for as long as necessary for our services and at most: • 7 years for accounting and tax data (Belgian legal obligation) • 2 years for contact data without a concluded contract

We do not sell or rent your data to third parties. Your data may only be shared with: • Our accountant (tax obligation) • IT service providers (secure web hosting) No transfer outside the European Economic Area.

In accordance with the GDPR, you have the following rights: • Right of access to your data • Right of rectification • Right to erasure (« right to be forgotten ») • Right to restriction of processing • Right to data portability • Right to object To exercise these rights, contact us by email at info@mlanservice.be. Response within 30 days. You may also lodge a complaint with the Belgian Data Protection Authority: www.dataprotectionauthority.be

This website uses only technical cookies essential to its operation (no advertising tracking, no Google Analytics). No consent banner is required for these cookies.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure (HTTPS connection, restricted access to data).

This policy may be updated. The date of the last modification is indicated at the top of the page. Continued use of the site after modification constitutes acceptance.